pg111 Privacy Policy

pg111 operates Indonesia's premier online gaming destination, offering sports betting, live casino, slots, fish shooting, and togel (Indonesia's traditional numbers lottery) to members across Jakarta, Surabaya, Medan, Bandung, Yogyakarta, Bali, and beyond. In the course of providing these services, pg111 necessarily collects and processes certain personal data belonging to its Members and platform visitors.

This Privacy Policy sets out our practices in relation to that personal data in a clear and accessible manner. We are committed to handling all personal data with care, discretion, and full compliance with applicable data protection principles. Our guiding principles are:

• Lawfulness: We collect and process personal data only on a valid legal basis.
• Purpose Limitation: Data is collected for specified, explicit, and legitimate purposes and is not further processed in a manner incompatible with those purposes.
• Data Minimization: We collect only the personal data that is necessary for the stated purpose — no more.
• Accuracy: We take reasonable steps to ensure that the personal data we hold is accurate and kept up to date.
• Storage Limitation: Personal data is retained only for as long as is necessary for the purposes for which it was collected.
• Security: We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction.
• Transparency: We are open about our data practices and make this Privacy Policy freely available to all users of the Platform.

For the purposes of this Privacy Policy, the data controller responsible for your personal data is pg111, the operator of the online gaming platform accessible at https://pg111.cam. pg111 is the entity that determines the purposes and means of processing your personal data in connection with the provision of its gaming, payment, and support services.

All data protection enquiries, access requests, correction requests, and deletion requests should be directed to pg111's designated data protection contact, reachable via the channels listed in Section 15 of this Policy. pg111 is committed to responding to all data-related requests promptly and in good faith.

pg111 collects personal data in several categories depending on the nature of your interaction with the Platform. The table below summarizes the categories and specific data points we may collect.

pg111 collects personal data through a variety of means, each described below.

• Direct Submission: Data you provide voluntarily when registering an account, completing KYC verification, making a deposit or withdrawal request, contacting support, or participating in a promotion. This is the primary source of identity, contact, and financial data.
• Automated Technologies: Data collected automatically when you access and interact with the Platform, including IP address, device identifiers, browser characteristics, cookies, pixel tags, and session analytics tools. See Section 8 for full details on our use of cookies and tracking technologies.
• Third-Party Service Providers: Data received from our KYC verification partners, payment processors, fraud detection services, and game content providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and Pocket Games Soft) in connection with the services they provide to pg111. These providers may share technical or transactional data with us to facilitate account verification and game integrity.
• Publicly Available Sources: In limited circumstances, pg111 may verify identity information against publicly available records or government databases as part of its anti-money laundering (AML) and counter-fraud obligations.

pg111 processes your personal data for the following specific, legitimate purposes. We do not process your data for any purpose beyond those listed here without first obtaining your explicit consent or establishing a separate legal basis.

• Account Registration and Management: To create and maintain your pg111 Member account, verify your identity at registration and at any subsequent point required by our KYC policy, and manage your account preferences and communication settings.
• Service Delivery: To provide the gaming products and services you request — including sports betting (BRI Liga 1, EPL, La Liga, Champions League, and more), live casino, slots, fish shooting, and togel — and to ensure the proper settlement of bets and distribution of winnings.
• Payment Processing: To process deposit and withdrawal transactions via your chosen local payment method (BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, or LinkAja) and to maintain accurate financial records in Indonesian Rupiah (Rp).
• KYC and Regulatory Compliance: To fulfill our obligations under applicable anti-money laundering, counter-terrorism financing, and responsible gaming regulations, including verifying that all Members are at least 21 years of age and are residents of Indonesia.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, unauthorized account access, bonus abuse, multi-accounting, and other prohibited conduct as defined in the pg111 Terms & Conditions.
• Responsible Gaming: To monitor gaming activity for indicators of problem gambling, enforce self-exclusion and deposit limit settings, and communicate with Members who may benefit from responsible gaming support.
• Customer Support: To respond to your enquiries, resolve disputes, process complaints, and provide the 24/7 live chat and email support service that pg111 Members rely on.
• Marketing and Promotions: To send you relevant promotional offers, reload bonuses, cashback notifications, and event-based campaigns (such as Ramadhan, Idul Fitri, and BRI Liga 1 season promotions) where you have opted in to receive such communications. You may opt out at any time via your account settings or by contacting support.
• Platform Improvement: To analyze aggregated usage data, identify technical issues, optimize the platform experience, and develop new features and products.
• Legal Obligations: To comply with applicable laws, regulations, court orders, and requests from competent authorities.

pg111 relies on the following legal bases to process your personal data, depending on the specific purpose and category of data involved.

• Contractual Necessity: Processing that is necessary to perform the contract between you and pg111 — including account registration, game service delivery, and payment processing — is carried out on the basis of contractual necessity. Without this processing, pg111 cannot provide its services to you.
• Legal Obligation: Processing required to comply with applicable laws, including KYC identity verification, AML transaction monitoring, age verification (21+ requirement), and regulatory reporting, is carried out on the basis of legal obligation.
• Legitimate Interests: Processing for the purposes of fraud prevention, platform security, responsible gaming monitoring, analytics, and platform improvement is carried out on the basis of pg111's legitimate interests in operating a safe, fair, and efficient gaming platform, provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing for direct marketing communications is carried out on the basis of your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

pg111 does not sell, rent, or trade your personal data to third parties for commercial purposes. We share personal data only in the limited circumstances described below, and only with parties who are contractually committed to handling your data with appropriate care and security.

• Game Content Providers: Third-party game studios and platform providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft — receive the minimum technical and account data necessary to deliver their games and verify game round integrity within the pg111 Platform.
• Payment Processors: Your financial data is shared with payment processing partners who facilitate transactions via BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, and LinkAja. These partners process data solely to execute your requested transactions and are prohibited from using your data for any other purpose.
• KYC and Identity Verification Partners: We use regulated third-party identity verification services to assist with document authentication and database checks required under our KYC and AML obligations. These partners process your identity documents strictly for verification purposes.
• Fraud and Security Partners: pg111 employs specialist fraud detection and cybersecurity service providers who may process technical and behavioral data to identify and prevent unauthorized access, financial crime, and platform abuse.
• Regulatory and Law Enforcement Authorities: pg111 will disclose personal data to competent regulatory bodies, law enforcement agencies, or courts where required by law, court order, or where disclosure is necessary to protect the rights, property, or safety of pg111, its Members, or the public.
• Professional Advisors: Lawyers, auditors, and other professional advisors engaged by pg111 may access personal data on a strictly confidential, need-to-know basis in the course of providing their advisory services.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of pg111's business, personal data may be transferred to the acquiring entity. Members will be notified prior to any such transfer, and the acquiring entity will be required to honor this Privacy Policy.

pg111 uses cookies and similar tracking technologies to improve the functionality of the Platform, analyze usage patterns, and deliver a personalized experience. The following categories of cookies are used on the pg111 Platform.

You may manage your cookie preferences via your browser settings or through the pg111 cookie preference center accessible from the Platform. Please note that disabling Essential Cookies will impair the functionality of the Platform and may prevent you from accessing certain features, including your account balance and gaming history.

pg111 retains personal data only for as long as is necessary to fulfill the purposes for which it was collected, including compliance with legal, regulatory, and accounting obligations. The following retention periods apply as a general guide.

• Active Account Data: Retained for the full duration of your membership with pg111, plus a minimum of 5 years following account closure to satisfy our AML and financial record-keeping obligations.
• KYC and Identity Documents: Retained for a minimum of 5 years from the date of submission, or longer where required by applicable regulation. Identity documents are stored in encrypted form and access is strictly controlled.
• Transaction Records: All deposit and withdrawal records in Indonesian Rupiah (Rp) are retained for a minimum of 5 years in accordance with financial record-keeping best practices.
• Gaming Logs: Bet histories, game session records, and RNG audit logs are retained for a minimum of 3 years to enable dispute resolution, compliance audits, and responsible gaming monitoring.
• Customer Support Records: Live chat transcripts and email correspondence are retained for 2 years from the date of the interaction to enable dispute resolution and quality assurance review.
• Marketing Consent Records: Records of your marketing consent or opt-out decisions are retained for the lifetime of your account plus 2 years, to demonstrate compliance with applicable marketing regulations.
• Self-Exclusion Records: Records of self-exclusion requests are retained indefinitely to prevent re-registration during active exclusion periods and to maintain a historical record for responsible gaming purposes.

When personal data is no longer required for its stated purpose and there is no legal obligation to retain it, pg111 will securely delete or anonymize it in accordance with our data disposal procedures.

pg111 takes the security of your personal data seriously and implements a comprehensive set of technical and organizational measures designed to protect your data against unauthorized access, alteration, disclosure, loss, and destruction.

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the pg111 Platform is encrypted using industry-standard 256-bit SSL/TLS protocols. This applies to all pages, including login, deposit, withdrawal, and account settings pages.
• Encrypted Data Storage: Sensitive data — including identity documents, financial account details, and KYC records — is stored in encrypted form on secure servers. Encryption keys are managed under strict access controls.
• Access Controls: Access to personal data within pg111's systems is restricted on a strict need-to-know basis. Staff members with access to Member data are subject to confidentiality obligations and regular security training.
• Two-Factor Authentication: pg111 supports two-factor authentication (2FA) for Member accounts. Members are strongly encouraged to enable 2FA to add an additional layer of protection against unauthorized account access.
• Real-Time Threat Monitoring: pg111 operates continuous real-time monitoring of its systems and network infrastructure for intrusion attempts, anomalous activity, and potential data breaches. Automated alerts and a dedicated security response team are in place to respond to any identified threats.
• Regular Security Audits: pg111's security infrastructure is subject to periodic independent security audits and penetration testing to identify and remediate potential vulnerabilities.
• Incident Response: In the event of a personal data breach that poses a risk to your rights and freedoms, pg111 will notify the affected Members and relevant authorities within the timeframes required by applicable law, and will take all reasonable steps to contain and remediate the breach.

As a pg111 Member, you hold the following rights in respect of your personal data held by pg111. To exercise any of these rights, please contact us via the channels set out in Section 15.

pg111 will respond to all valid data rights requests within a reasonable period, and in any event within 30 days of receipt. Where a request is complex or involves a large volume of data, pg111 may extend this period by a further 30 days, and will notify you of the extension and the reason for it.

Please note that exercising certain rights — particularly the right to erasure — may affect pg111's ability to continue providing services to you, where the data concerned is necessary for the operation of your account or for compliance with legal obligations.

The pg111 Platform is strictly intended for adults aged 21 years and above. pg111 does not knowingly collect, store, or process personal data belonging to any person under the age of 21. Age verification is a mandatory step in the pg111 registration and KYC process, and pg111 employs automated and manual checks to enforce this requirement.

If pg111 discovers or has reason to believe that it has inadvertently collected personal data from a person under 21 years of age, pg111 will immediately suspend the relevant account, delete all associated personal data, and return any funds deposited to the payment source from which they were received.

If you are a parent or guardian and believe that a minor under your care may have accessed or registered an account on the pg111 Platform without authorization, please contact pg111 immediately via live chat or email. We will investigate and take appropriate action as a matter of urgency. 21+ only. Please keep your login credentials secure and inaccessible to minors in your household.

The pg111 Platform may contain references to third-party services, game providers, or payment networks as part of the service description. pg111 is not responsible for the privacy practices or content of any third-party platforms. This Privacy Policy applies solely to the pg111 Platform at https://pg111.cam and the data processed by pg111 in connection with it.

We encourage all Members to review the privacy policies of any third-party services they use in connection with their gaming activity — including their chosen bank or e-wallet provider (BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, or LinkAja) — as those providers maintain independent data processing practices outside pg111's control.

pg111 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, new service offerings, or developments in applicable law. Where changes are material, pg111 will notify Members by posting a prominent notice on the Platform and, where practical, by sending a notification to the registered email address associated with the account.

The "Last Updated" date at the top of this Privacy Policy reflects the date on which the most recent revision was made. Continued use of the pg111 Platform following the effective date of any amendment constitutes acceptance of the revised Privacy Policy. If you do not agree with the amended Policy, you are entitled to close your account and withdraw any remaining balance prior to the effective date of the change.

The most current version of this Privacy Policy is always available at https://pg111.cam/privacy-policy.

For any questions, concerns, or formal requests relating to this Privacy Policy or the personal data pg111 holds about you, please contact us via the following official channels.

• Live Chat: Available 24 hours a day, 7 days a week, via the live chat widget accessible on every page of the pg111 Platform after logging in. Native Indonesian-speaking agents are available at all hours for Members who prefer to discuss privacy matters in Bahasa Indonesia.
• Email: [email protected] — for non-urgent privacy enquiries and formal data rights requests. Please allow up to 5 business days for a response to formal requests. Include "Privacy Request — [Your Account Username]" in the subject line to ensure prompt routing to the data protection team.